PRIVACY NOTICE

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.fascialsoul.co.uk.

By providing us with your data, you warrant to us that you are over 13 years of age.

Fascial Soul LTD is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: FASCIAL SOUL LTD trading as Fascial Soul
Email address: info@fascialsoul.co.uk
Postal address: Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, E14 9NN

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@fascialsoul.co.uk.

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information that can identify an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data: This includes any communication you send to us, whether through our website contact form, by email, text message, social media messaging, social media posts or any other means. We process this data so that we can reply to your messages, keep proper records and deal with any legal claims. Our lawful basis for this processing is our legitimate interests, namely responding to enquiries, keeping records and establishing, pursuing or defending legal claims.
Customer Data: This includes data relating to any purchases of goods and/or services, such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and payment information. We process this data to provide the goods and/or services you have purchased and to keep records of those transactions. Our lawful basis for this processing is the performance of a contract between you and us and/or taking steps at your request before entering into such a contract.
User Data: This includes data about how you use our website and any online services, together with any data you post for publication on our website or through our online services. We process this data to operate our website, provide relevant content, keep our website secure, maintain back-ups and manage the publication and administration of our website, online services and business. Our lawful basis for this processing is our legitimate interests, namely properly running and protecting our business.
Technical Data: This includes data about your use of our website and online services, such as your IP address, login details, browser details, length of visit, page views and navigation paths, the number of times you use our website, time zone settings and other technology on the devices you use to access our website. This data is collected through our analytics and tracking systems. We process this data to analyse use of our website and online services, administer and protect our business and website, deliver relevant content and advertising, and understand the effectiveness of our advertising. Our lawful basis for this processing is our legitimate interests, namely administering and protecting our business, improving our services and deciding our marketing strategy.
Marketing Data: This includes your preferences in receiving marketing from us and our third parties, as well as your communication preferences. We process this data to send you our newsletter, which may include tips, updates and occasional marketing, to let you take part in promotions such as competitions, prize draws and giveaways, and to deliver relevant website content and advertising. Our lawful basis for this processing is either your consent or our legitimate interests, depending on the type of marketing involved. Where required, we will also rely on the soft opt-in or other applicable legal basis.

Advertising and Marketing Communications

We may use Customer Data, User Data, Technical Data and Marketing Data to show you relevant website content and advertisements, including Facebook adverts or other display adverts, and to understand how effective our advertising is. Our lawful basis for this processing is our legitimate interests in growing and improving our business.

We may also use Communications Data, Customer Data, User Data, Technical Data and Marketing Data for the establishment, pursuit or defence of legal claims. Our lawful basis for this processing is our legitimate interests in protecting our business.

Medical and Health Information

We may ask for and use health information about you, such as details of your medical history, previous surgeries, health conditions like osteoporosis and any current medications. We use this information to make sure our exercises and treatments are suitable for you and to help us avoid anything that may not be appropriate based on known contraindications for our services. We process this data so that we can perform our contract with you and/or take steps at your request before entering into a contract, and to keep records where needed to establish, pursue or defend legal claims. Because this is special category data, we also rely on your explicit consent to process it.

Required Processing

Where we are required by law to collect personal data, or where the data is necessary under the terms of our contract with you and you do not provide it when requested, we may not be able to perform the contract. In that case, we may need to cancel a product or service you have ordered, but we will let you know at the time.

We may also process your personal data where we are required or permitted to do so by law.

Purposes of Processing

We will only use your personal data for the purpose it was collected for, or for a reasonably compatible purpose. If we need to use your data for a new purpose, we will let you know and explain the legal basis for that use.

Special Category Data, Criminal Conviction Data and Automated Decision-Making

Special Category Data: We need to collect special category data about you in order to deliver our services, including medical and health information such as past medical history, current medical history and medications. We will ask for your explicit consent before we process this data.
Criminal Conviction Data: We do not collect any information about criminal convictions and offences.
Automated Decision-Making: We do not carry out automated decision making or any type of automated profiling.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).

We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy for more details about this.

4. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications from us if:

You made a purchase or asked for information from us about our goods or services; or
You agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

We will never share your personal details with any third party for their own marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by clicking unsubscribe on any marketing message sent to you or by emailing us at info@fascialsoul.co.uk at any time.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services and marketing services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies, regulators and other authorities that we are required to do so by law.
Practice management or record-keeping software.
Other email service providers.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We are subject to the provisions of the UK General Data Protection Regulations (UK GDPR) that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

We may transfer your personal data to countries that the United Kingdom regulatory authorities have approved as providing an adequate level of protection for personal data; or
If we use US-based providers that are part of the UK-US Data Bridge (the UK Extension to the EU-US Data Privacy Framework), we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the UK, we may use specific contracts approved by the ICO (the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses), or codes of conduct or certification mechanisms approved by the UK government, which give personal data the same protection it has in the UK.

If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, complaint-handling or claims-related requirements.

When deciding the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, whether those purposes can be achieved by other means, and any legal requirements.

Customer Records: For customer records, including contact details, relevant medical information and details of services or treatments provided, we generally retain the information for six years after the end of the customer relationship, unless we no longer need it sooner.
Tax Purposes: For tax purposes, we keep basic information about our customers, including contact, identity, financial and transaction data, for six years after they stop being customers.

In some circumstances, we may anonymise personal data for research or statistical purposes, in which case we may use that anonymised information indefinitely without further notice.

9. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you are within the UK, you can see more about these rights at: ICO Individual Rights Guidance

If you wish to exercise any of the rights set out above, please email us at info@fascialsoul.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

When responding to a request to access your personal data, we are only required to carry out searches that are reasonable and proportionate in the circumstances (as now expressly recognised in the Data (Use and Access) Act 2025). This means we will take into account factors such as the nature of the information sought, the context in which it is held, any difficulty involved in locating it and the potential benefit to you of receiving it.

We try to respond to all legitimate requests within one month of receiving the request (or, where applicable, of receiving the identity verification information or clarification we have asked for – the response period is paused, or “stopped”, while we wait for that information, in line with the Data (Use and Access) Act 2025).

Occasionally it may take us longer than one month if your request is particularly complex or you have made a number of requests, in which case we may extend the response period by up to a further two months. We will notify you within one month of receiving your request if an extension is needed and explain why.

10. HOW TO COMPLAIN

If you have a complaint about how we handle your personal data, we ask that you contact us first so that we can try to resolve it for you.

You can submit a data protection complaint to us by emailing us at info@fascialsoul.co.uk.

We will acknowledge your complaint within 30 days of receiving it. We will investigate your complaint without undue delay, keep you informed of our progress, and communicate the outcome to you clearly with sufficient detail for you to understand how we reached our conclusion.

If you are within the UK and are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

11. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

12. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.